YOU’VE FOUND A PRACTITIONER WHO WILL ACTUALLY LISTEN
THE CONSULTATION PROCESS
Step 1
Book a New Client Consultation
You’ll be asked various questions to help us tailor our suggestions for further lab testing.
Step 2
Personalized suggestions
We’ll recommend the best next steps for your at-home labs and supplements.
Step 3
Protocol implementation
Based on your symptoms, labs, and concerns, your protocol will be created and started.
"Astonishing results! I initially consulted with Evan for GI issues. I followed the protocol and was amazed by the wonderful results. I have continued to follow his lifestyle recommendations. I feel 100% better today after 3 months of supplements! I have the utmost confidence in Evan!”
— Linda T
FAQ
How is Mr. Evan Brand, BCHN, FNTP’s method different from other practitioners?
Mr. Brand’s method addresses the 5 most common and chronic conditions of weight gain, digestive issues, fatigue, depression, and hormone imbalances that are typically misunderstood or misdiagnosed by conventional practitioners who attempt to cover up the symptoms and not get to the root cause.
Mr. Brand’s method is a lab-based natural health protocol that tests and identifies the presence and quantitative evidence of dysfunction of the various systems in the body. The lab tests are used to determine the required natural support needed to rebalance your body back to its normal state.
Is Mr. Evan Brand, BCHN, FNTP an MD?
Mr. Brand is not a medical doctor. None of our practitioners are medical doctors.
Mr. Brand is not a licensed nutritionist. He is Board Certified in Holistic Nutrition® and a Functional Nutritional Therapy Practitioner.
Ms. Tamy Anderson is a Functional Diagnostic Nutrition Practitioner.
Our practitioners do not service medical emergencies, diagnose, treat, or issue protocols for any specific diseases. If you have a medical emergency, you must contact your primary care physician or dial 911.
Our practitioners support chemical and physical stress imbalances, with the goal of promoting wellness.
Working with our practitioners does NOT create a “doctor-patient relationship” and they do not “treat” or “diagnose”.
Can my spouse, partner, and/or children all work with you?
Yes! We work with women who wish to become pregnant, children of all ages, and adults. We work with couples all the time. In fact, it's much better this way because when the family improves their lifestyle, diet, and other measures together, the results happen faster and the end result is more sustainable. Many couples like to speak with us during the same time block, that is just fine, and you will each be charged for a consult.
How long does it take to get results?
Results vary by person. Some people feel dramatic improvement within the first month, others may take a bit longer. Our standard programs are for approximately 6 months. Remember, your body didn’t fail overnight. Years of stress and illness take their toll and it takes a proper amount of time to restore. On average it takes one month of repair for each year you’ve suffered from a specific problem.
Consultation Process
How do the free consultations work?
The free 15-minute call is with Mr. Evan Brand, BCHN, FNTP.
No health advice is given during the introductory call. Mr. Brand listens to your health symptoms and concerns asks several qualifying questions and discusses our clinic process with you.
Once you move into your first client call (i.e. New Client Consultation) with Mr. Brand or Ms. Anderson, you will be recommended specific functional laboratory tests based on your symptoms and goals. Those tests are sent to your door which are completed and sent back to the lab using prepaid envelopes.
If you have test results on hand already then Mr. Brand may also review test results and create a protocol during the New Client Consultation. All follow-up consultations to discuss updates after being on a protocol and any concerns will be with Ms. Anderson.
We may help you schedule your follow-up consultation with Ms. Anderson 3-6 weeks after the New Client Consultation to discuss the results and create a customized functional medicine program for you. This can include diet, lifestyle, supplements, herbs, and any other necessary tool to help you get better.
We look forward to helping you get to the root cause! Click here make your online appointment.
Communication Outside of Scheduled Consults
Practitioners will not respond to client messages sent to their personal email addresses or cell phone.
Many people now use email as a primary way to communicate with others. We appreciate that email can be a great way to ask a quick question or clarify something from your last visit or share with us how you are doing. However, we have found through experience that email is often not the best way to deal with more treatment-oriented questions or concerns such as those involving your medical issues, symptoms, and any complex requests regarding your protocol.
When sending an email related to your protocol or symptoms, please be guided by the following:
Our practitioners will only entertain yes or no questions. For anything more complex than that, please schedule an appointment so your practitioner will have time set aside to directly hear and address your concerns. If there is no time available on the calendar for a troubleshooting consult, please email the office so we can try to find a time to squeeze you in. A 1-10 minute or 11-15 minute follow-up consultation will usually do for troubleshooting consultations.
Any requests to change your protocol after an appointment will require a troubleshooting consultation to properly discuss. We highly recommend utilizing the appointment time to ask any questions, bring up any concerns, or make any requests you may have regarding your protocol and/or test results.
Our practitioners are not medical doctors, for any medical emergencies please call 911. If you are in need of refills on prescription medication, please see the original prescribing physician.
By booking an appointment, we trust that clients are aware of our time-block rates (i.e. consultation fees will be billed based on the time used, not the time booked). We understand that you may want your appointment to only run as long as you booked it for (i.e. 10 minutes, 30 minutes, or 45 minutes) and our practitioners will certainly try to do so but please also understand that, depending on the nature of the questions and concerns, it may not all be properly addressed if we are strictly keeping it at the time booked.
Do you do any in-person consultations?
Our practitioners work exclusively online and hold consultations (national and international) via phone or Zoom for those who live outside of the USA. We work with clients across the United States and as far as New Zealand, the U.K., and Australia.
How long are the consultations?
1-30 minute consult: This consult is designed for questions regarding diet, lifestyle, and the supplement program. 1-2 lab tests may be reviewed if time permits.
30-45 minute consult: This consult is designed for questions regarding diet, lifestyle, and the supplement program. 2-3 labs test may be reviewed during this time.
60-minute + consult: This consult is designed for questions regarding diet, lifestyle, and the supplement program. 3-4 labs test may be reviewed during this time.
*Clients are charged for the time used not the time booked.
How do I complete my new client paperwork?
Simply use our online form by clicking here.
Lab Tests and Supplements
What types of lab tests are required?
Depending on the type of test, the samples required are saliva, urine, stool and blood. All tests are completed by the client through easy test kits that are self-administered in the comfort of your own home. Blood tests may be run as needed from your local lab. You can check out some of the commonly recommended and ordered tests here.
What laboratories do you use and why?
We have learned that the accuracy of your lab findings and the quality of the professionals performing the lab tests is the key to you uncovering what’s going on. Quality is not equal across all lab companies. Many times we see “normal” test results from regular lab companies and our lab tests find many “functional” problems. The lab companies we use have the highest testing standards and the most consistent lab results year after year. These are not replacements for regular medical tests, these tests are only used to detect “functional” issues rather than medical problems and aren’t meant to diagnose or recommend protocols for diseases. We are attempting to detect problems with the functioning of organ systems prior to the onset of a disease.
Can I purchase my supplements other than from your clinic?
Mr. Brand carries his own line of professional-grade supplements which have been formulated to achieve the best results in the right specified dosages. These supplements are also stored in an air-conditioned environment and come directly from the manufacturer.
If you want to do your own research on different supplements, you can do so but please do so with caution. We do supply you with other professional-grade brands if they carry something we do not. If you purchase supplements from consumer-grade companies, please research carefully - not all ingredients are equal. There are many quality control issues regarding supplements from Amazon and other consumer-grade sites and not all brands sell directly on those sites.
Can I order my own test kits through the laboratories or can my regular doctor order the lab tests for me?
Our authorized laboratories are only able to sell test kits to practitioners. We use specific lab tests from small lab companies that exclusively offer functional medicine tests. Larger national labs and local hospital-based labs are not helpful for these types of highly specialized tests.
There may be extra shipping charges for your test kits if you are outside of the USA.
If the recommended labs are sourced outside our clinic a lab read and admin fees totaling $199 per test will be charged to review it/them.
(NOTE: The lab read fee and consultation fee are not the same)
How long does it take to get the lab results?
The results of your lab test(s) will be sent to us 2 to 4 weeks after mailing your specimens to the lab. If you haven’t had a New Client Consultation, please book that one first - our practitioners can still review your results during that appointment. Otherwise, you can schedule a follow-up appointment to review your results with Ms. Tamy Anderson, FND-P.
Do I have to take all the recommended tests at once?
The number of labs recommended will depend on your individual situation including the number of issues you struggle with and the length of time you have been experiencing them, but the range is 1-4 lab tests.
Costs
What are the rates for consultations?
New client initial consultation with Mr. Evan Brand, BCHN, FNTP: $799
New client initial consultation with Ms. Tamy Anderson, FDN-P: $499
Follow-up Consultation with Ms. Tamy Anderson, FDN-P:
1-10 min: $225
11-30 min: $325
31-45 min: $375
46-60 min: $425
NOTE: If payment is not made for a consultation within 10 days after the call, we will automatically charge you for that call and any services rendered.
*Rates are subject to change without prior notice.
What is your cancellation policy?
If you are unable to keep your scheduled appointment, please notify our office a minimum of 48 hours before your scheduled time or you may be charged for that appointment. We have clients waiting a month to be seen, and a missed appointment takes time away from someone else.
Free Introductory Consultations may be charged $50 if the cancellation policy is not followed.
New Client Consultations may be charged in full if the cancellation policy is not followed.
Follow-up Consultations may be charged for the time that was booked if the cancellation policy is not followed.
What are late fees?
If you need to adjust your invoice, don’t worry you will not be charged any late fees as long as you let us know you need to make adjustments in the first 2 business days of receiving it. If you need to delay any of the products or labs (not including consults) we can break them up into separate invoices that can be paid at a later date of your choosing. Labs and supplements will ship once they have been paid.
We always waive late fees as a one-time courtesy for new clients. When you read the invoice cover letter that goes out with every emailed invoice, the late fee policy is very transparent. The late fees start 5 business days after the consult and do not apply if you reach out back to the office in the first 5 business days to make any adjustments. If you have reached out to the office within 5 business days and received a late fee, just email us and we can waive it for you.
The policy is here for a few reasons.
1. To make sure we collect payment in a timely manner. In a physical setting, the payment would take place immediately after the consult.
2. To ensure the timing and sequencing of care in regards to labs, supplements and follow-up consult rescheduling. Also, many clients have information about their invoice top of mind right after their consult, the longer clients wait to pay, the greater chance they forget why they are being prescribed certain supplements or lab tests in their protocol. This then requires the need to schedule additional follow-up consults so the client can be refreshed on the rationale of their protocol.
3. To prevent staff time from being spent rescheduling, answering questions, and accommodating clients who have delayed payment.
Since we added this policy it solves the issues above.
Why was I automatically charged for the consultation fee and/or why was my invoice for the test and supplements canceled?
If we do not hear back from a client after 15 days of the appointment, we will automatically charge you for the consultation fee, if applicable, and remove/cancel the invoice for the supplements and/or tests.
Does he offer any discount if more than one family member signs up to become a client?
For a family member of existing clients, the initial consultation can be discounted. Please contact the office for more details. We can offer joint consultations to cover both people where we do 1.5-2 hours back to back
(NOTE: Consultation fees will always be per client regardless of joint consultations).
How much do the lab tests cost?
Depending on the lab test, the cost is $300-1199 per lab kit (including combo tests/panels) and you can always start a program just by ordering a single test. Evan will recommend between 1-4 labs during the new client consultation depending on the client’s health issues and goals. All clients programs can be customized so all obstacles to starting care can be reduced.
The price of the lab tests do not include the consultation fee.
Does my new client consultation fee include follow-ups, supplements, or lab tests?
The new client consultation is an assessment of your health and recommendations on what tests are required to understand the state of your body systems. The new client consultation fee does not include any follow-ups, test kits, or supplements. It does include extensive wellness resources.
What is the average cost of the first appointment including my consultation and labs?
It depends on how many test kits are recommended (typically 1-4) but we always recommend that if there are any budgetary concerns, clients start with their first test.
Do you take insurance?
We do not bill insurance companies; it is up to each individual to determine whether their insurance plan provides reimbursement for health consultations, supplements, and lab tests. Our practitioners are not medical doctors - we do not have any NPI numbers or any codes to provide. The best we can provide is an itemized invoice with an address and tax ID number. We can provide this upon request.
What type of payments do you accept?
All payments must be made in U.S. dollars.
Methods of payment are Visa, MasterCard, HSA, Flex-savings, Discover or debit card, Digital Checks/eChecks, Venmo, and PayPal.
Card payments are subject to a 3% convenience fee.
Any fees PayPal deducts from the payment will be shouldered by the client. You can email our office for more information.
How much do the wellness programs cost after lab work?
Depending on the protocol created by our practitioners, supplements will range between $50 to $400 per month. It depends on how healthy or sick you are at the start of the program. All programs can be customized to the client’s needs at the new client consult and follow-up consult.
Why was I charged a lab read fee?
If any labs are ordered outside of our office based on any of our practitioners’ recommendations and are brought back for them to review, a $199 lab read fee may be charged. (NOTE: The lab read fee and consultation fee are not the same)
Products/Shipping
All ingredients for Aura Roots supplements can be found on auraroots.com and further information can be requested via email.
It is the client’s responsibility to make sure there are no specific allergens in the supplements before they are shipped, the best time to address this is during the supplement program design. If products are sent and allergies are found after the fact, our return policy applies.
What shipping method is used for my supplements?
Orders are shipped by regular USPS, UPS, or FedEx ground unless faster delivery is requested.
Extra charges apply for orders shipped to Hawaii and Alaska. Please call or e-mail if you have questions.
For items coming from our warehouse, a tracking number will be sent by Aura Roots and/or our warehouse via email.
International orders coming from our warehouse are shipped by FedEx as default or UPS if FedEx is not available or feasible. Please contact the office for any international shipment requests. If you require expedited shipping, e-mail for expedited worldwide shipping options.
Items not coming from our warehouse will be dropshipped from their respective distributors/sellers/manufacturers and shall arrive in 3-7 business days. They may use USPS, UPS, or FedEx. We can send the tracking number upon request. For international orders that include such items, please expect a delay in the shipment of your order since we will have to wait for these items to arrive at our warehouse before we can ship everything out to you in one package.
How soon does my order ship once I place an order?
Our office ships within 1 business day of payment from your online order unless stated otherwise. This excludes holidays. Orders may take 3-7 business days to arrive.
Return policy
All sales are final and we do not accept returns for supplements and test kits due to the sensitive nature of the supplements and the complications caused by COVID-19. The only exceptions we can make are for those with manufacturing defects and wrong items being received.
Only unopened items returned with prior authorization and proof of purchase within thirty (30) days of delivery will be accepted as returns.
Reports of products with manufacturing defects or order discrepancies must be communicated to Aura Roots within 72 hours of receipt to qualify for return/replacement.
Restocking fee: Returns, authorized or unauthorized, are subject to a 25% restocking fee.
Backorders: We do not automatically cancel backorders without a customer’s request; therefore it is the responsibility of the customer to cancel backorders if delivery time is a factor. Any items returned because of length of time on backorder, will be subject to a 25% restocking fee.
Unauthorized Returns: In the event of a package being returned due to the address not being found, an incomplete address, a wrong address, or the recipient not being available or reachable via their contact information we can either send it a second time via a different courier or give you a refund or a credit to be applied to a new order minus the 25% restocking fee and any courier fees associated with the return. The cost of the initial shipping is non-refundable. Packages refused by the recipient will result into a 25% restocking fee
We do not give refunds. However, for special cases (i.e. out-of-stock items, unused test kits, manufacturing defects, etc.), we may offer to credit the amount paid (minus the fees) and apply it to your next invoice. Credits are only good for 6 months.
The ingredients for our supplements are available on auraroots.com and, for non-Aura products, the ingredients list can be requested prior to purchasing.
Others
What is Functional Medicine?
Functional Medicine, rather than targeting individual symptoms, is a health coaching category that focuses on the optimal functioning of the entire body and its organs. It addresses the underlying causes of disease, using a systems-oriented approach in partnership with understanding the conditions and history in which the disease manifested. Genetic, environmental, and lifestyle factors all have a direct influence on long-term health and chronic health issues.
How often should I retest?
While retesting isn’t required, it is recommended that a client retest at the 6-12 month mark to measure improvement and adjust protocols if needed. Once a client has achieved their desired health results, we recommend annual testing to ensure your body systems continue functioning at their best.
How long are the wellness programs?
Initial programs range anywhere from 3-6 months depending on the degree of your health condition. Many clients enjoy working with us for years as they continue to see improvements that justify continuing care. We love you too.
For more information on our other policies, you can go to evanbrand.com/terms
For more information on what conditions we can help you address, you can go to evanbrand.com/conditions or email us at office@evanbrand.com
What are your shipping terms?
We shall not be liable for any loss, damage, or delay in delivery of the goods caused by the carrier or any other service provider. We can offer a 25% discount on a reorder.
We are not responsible for any international fees, duties, and/or taxes you may incur.
It is the recipient's responsibility to ensure the product can be legally imported to the destination country. Customs policies vary widely from country to country; you should contact your local customs office for more information.